FAQ for landlords

  • Landlord User Guide



    How to Create an Account & Create a Listing


    There are 6 steps to creating a rental listing   



    To create an account, click on  on the top right corner of the home page and select “Landlord” and enter registration details.

    Once you have created your account, you may create your listing.

    To do so, on the main page click on 



    Select the package you wish to purchase:

    Enter the Listing title and Housing address information and click  



    Enter Housing Details, which includes the property type, number of rooms, cost to rent, amenities, which medical school it is located by and a detailed description of your rental property. Adding distances to medical schools, hospitals, clinics and local amenities (grocery shops, cafes, etc)  is helpful . These can be found on Google Maps/.



    Upload the photos you wish to include in your listing:

    Depending on your package, you can post up to 25 photos per listing.



    Next, confirm the dates your rental property will be available for and the duration.

    The calendar is set up to automatically make your property available immediately. If you wish to rent your property on a set day, you will need to block out the days/months prior to the desired date.

    For example, If you wish to rent your property starting July 1st for, you would click on June and block it off as not available (when dates are highlighted blue, it means those dates are not available).

    To block out an entire month, click on the name of the month at the top. If you click on a day, it will remove the blue blockout.

    When you have selected your desired dates click on 



    Review the details of the package you wish to purchase and click on 

    You can now enter your payment method details and confirm payment as shown below: This is where you will add a discount code if you have one.


    After you pay this invoice, you will be able to continue and complete your listing in the next step.

    *If you wish to receive notice by text (as well as on the dashboard and by email)  you will need to select MedsGold Subscription and tick the box on the description page.

    *Remember to check into your dashboard, (pressing save) weekly in order for the site to log when you were last “seen”.  This shows tenants you are an active landlord.



    One week prior to the listing expiration date, you will receive a renewal invoice. If you wish to renew, upgrade or downgrade, this is when you would do it. If you no longer wish to continue, the listing will go dormant.

    If your property is rented, update the listing by blocking out the dates it is rented for. You have the option to remove the property from view on the description section.

    If you wish to completely remove the listing information, delete the listing. If you do not delete , the listing can be reactivated in the future.

    Keep in mind, medical learners can often /search or book a few years in advance.  Keeping the listing in view allows these future tenants to reach out to you.

  • What is an Ideal MedsHousing property?


    Ideal MedsHousing properties are those that cater to the specific needs of medical professionals and trainees. These properties are characterized by their proximity to various essential facilities and features, including:

    1. Medical Schools: The property should be conveniently located near medical schools, allowing easy access for students and trainees.

    2. Hospitals: Close proximity to hospitals is crucial for medical professionals, making it easier for them to commute to work.

    3. Medical Teaching Clinics: Access to medical teaching clinics is essential for hands-on learning experiences for medical students.

    4. Known Rural Satellite Medical School Locations: In addition to urban settings, properties near rural satellite medical school locations are beneficial for those involved in specialized training programs.

    5. Public Transit (if Urban Setting): For properties in urban settings, easy access to public transportation is important, facilitating a convenient commute to medical facilities.

    6. Safe Family Suitable Neighborhoods: The ideal property is situated in a safe and family-friendly neighborhood, ensuring a secure and comfortable living environment.

    7. Near Amenities and Shopping: Proximity to amenities such as fitness gyms, running/biking paths, fresh food markets, and shopping centers enhances the overall quality of life for residents.

    8. Well-Managed and Clean: The property should be well-managed, clean, and well-maintained, creating a comfortable and professional living environment.

    9. Updated and Furnished/Unfurnished: Properties should be updated and can be offered either furnished or unfurnished, accommodating the preferences and needs of medical professionals.

    10. Long-Term and Short-Term Options: Offering both long-term and short-term rental options provides flexibility for medical professionals based on the duration of their training or assignments.

    11. Efficient Transportation to Medical Facilities: Easy access to efficient transportation options to medical facilities ensures that residents can reach their workplace promptly.

    12. Parking Facilities: Adequate parking is considered an asset, providing convenience for residents who own vehicles.

    MedsHousing reserves the right to remove any listings that are perceived to be unsuitable for their clients, ensuring that the platform maintains a standard of quality and suitability for medical professionals and trainees.




  • Q: How do I know if there is interest in my listed property?

    To gauge interest in your listed property on MedsHousing, follow these steps:

    1. Email Inquiries:

      • Monitor your email inbox for direct contacts from potential tenants.
      • Be attentive to emails requesting more information about your property.
      • Check your junk and spam folders regularly to ensure you don't miss any messages.
      • Set your email settings to allow messages from info@MedsHousing.com.
    2. Want Ads for MEDSGold Landlords:

      • If you are a MEDSGold landlord, regularly check the Tenant Want ads on MedsHousing.com
      • Reach out to potential tenants who have posted ads matching your property.
    3. Text Message Alerts:

      • If you are a MEDSGold landlord, opt to receive text message alerts when someone contacts you.
      • This provides immediate notification of interest in your property.
    4. Personal Dashboard:

      • Log in to your personal dashboard on MedsHousing.
      • View and respond to contact messages directly from the dashboard.
      • Check for updates, inquiries, and messages related to your listing.
    5. View Statistics:

      • Check the bottom of your dashboard to see how many people have viewed your listing.
      • Monitor the number of favorites your listing has received, indicating interest.
    6. Social Media Sharing:

      • Share your MedsHousing listing on your own social media platforms.
      • This can increase visibility and attract potential tenants.

    By actively engaging with inquiries through email, text alerts, and your dashboard, as well as utilizing the features available to MEDSGold landlords, you can stay informed about the level of interest in your listed property. Additionally, leveraging social media can help broaden your reach and attract more potential tenants.

  • Q: Are MedsHousing.com tenants verified?

    No, MedsHousing.com does not verify tenants. It is the responsibility of landlords to conduct their own due diligence and exercise prudence before engaging in any financial transactions or commitments.

    Landlords are advised to:

    1. Use appropriate leases that adhere to local landlord and tenant laws.
    2. Utilize all available social media channels to research prospective tenants.
    3. Conduct virtual or in-person meetings through platforms like Facetime, Skype, Zoom, or telephone before finalizing any agreements.
    4. Exercise caution and refrain from sending money to overseas accounts as it is a common scam.
    5. Request identification, photo ID, proof of medical school enrollment, and medical school references to verify the status of potential tenants as medical trainees or healthcare workers.
    6. Explore the public internet footprint of medical trainees, including checking with student administration, looking for publicly recognized achievements, published articles, and other relevant information.
    7. Understand that MedsHousing provides a platform for landlords to directly connect with prospective tenants. MedsHousing does not involve itself in the transaction or collect rent.

    By following these guidelines, landlords can enhance the security and reliability of their rental arrangements when using MedsHousing.com.

  • Q: I want to rent my property to a medical learner or healthcare provider. Does the property need to be furnished or unfurnished?

    Location Matters:

      • In major teaching cities near universities, consider long-term rentals (2 to 5+ years) for students.
      • Urban centers attract short and long-term healthcare providers based on clinical rotations.
    • Flexibility:

      • Offer the flexibility of furnished or unfurnished options based on tenant needs and preferences.
    • Smaller or Rural Areas:

      • In smaller or rural communities near teaching hospitals:
        • Short-term accommodations (2 to 6 weeks) are common for clinical placements.
        • Locum replacements for local physicians on vacation and travel healthcare providers may seek furnished properties.
    • Consider Tenant Needs:

      • For medical learners during clinical rotations, offering furnished properties is generally preferable.
      • Ensure convenience and comfort for healthcare professionals with varying durations of stay.
  • Q: I have an inquiry about my listing in the 'My Listing Inquiries' tab of my Dashboard, but I am unsure how to respond to them.

    A: The dashboard functions as a contact log for your listings. When potential tenants are interested, they will reach out to you via email. If you are registered as MedsGold and have opted to receive text messages, you will also receive notifications in that format. It's crucial to keep an eye on your emails and, if applicable, text messages from potential tenants using the contact information you provided when creating your listing.

    Please ensure that you have added info@MedsHousing.com to your contact list to avoid missing any important communication. It's important to note that our platform does not have an internal messaging system, so all communication will occur through the provided contact information. If you have any further questions or concerns about responding to inquiries, feel free to reach out to our support team.

  • Q: Should I offer my property to a medical learner for short or long-term?


    • Long-term Accommodations:

      • Needed near home institution
      • Duration typically ranges from 2 to 5+ years
      • Provides stability for the duration of the training program
    • Short-term Accommodations:

      • Required for elective training in different locations
      • Stays can be as short as two weeks to several months
      • Funding may be provided by programs for travel and accommodation expenses during electives
    • Potential Benefits of Offering Both:

      • Appeals to medical learners at different stages of their training
      • Increases flexibility for tenants with varying housing needs
      • Attracts those seeking both stability and temporary housing options
      • Maximizes the property's potential for occupancy and income
    • Considerations:

      • Ensure property is located conveniently for both home institution and potential elective placements
      • Communicate openly with potential tenants to understand their specific needs
      • Verify that the property meets requirements for both short and long-term stays
      • Landlords should ensure compliance with local laws regarding short-term rentals
      • Verify adherence to condo bylaws and subletting regulations


  • Q: How do I change the rental price for my listing?

    FAQ: User

    Q: How can I change the rental price for my listing on MedsHousing.com?

    A: To update the listing price, log into your dashboard and make the necessary changes in the pricing field. After modifying the price, click on the 'Save' button to ensure the updated information is saved successfully.

  • Q: I have an inquiry about my listing in the 'My Listing Inquiries' tab of my Dashboard, but I am unsure how to respond to them.

    Q: How can I access the 'My Listing Inquiries' tab on my Dashboard?

    A: To access the 'My Listing Inquiries' tab on your Dashboard, log in to your account and navigate to the main dashboard page. Look for the section or tab labeled 'My Listing Inquiries.' Click on it to view any inquiries related to your listing.

    Q: Can I respond to inquiries directly through the 'My Listing Inquiries' tab?

    A: No, the 'My Listing Inquiries' tab on the dashboard serves as a contact log, and it does not have a direct messaging system. If tenants are interested, they will contact you via email. Please keep an eye on the email address you provided when creating your listing for potential tenant communications.

    Q: What should I do if I receive an inquiry about my listing?

    A: When you receive an inquiry about your listing, check your email inbox associated with the account. Potential tenants will contact you via email using the address you provided. Respond promptly to their inquiries and provide the necessary information about the listing. Keep communication clear and friendly to facilitate a positive interaction.

    Q: Is there an internal messaging system for communication with potential tenants?

    A: No, there is no internal messaging system. Communication with potential tenants occurs through email. Ensure that the email address associated with your account is accurate and regularly monitored to stay informed about inquiries and respond promptly.


  • Q: Is there any way of reporting a no-show so other landlords have a heads up?

    A: While we currently do not have a formal reporting system in place, we recommend taking a deposit for any contracts you enter into with tenants, sign a lease,  similar to what you would do for any other short or long-term rentals. This helps mitigate the impact of no-shows. Additionally, if the tenants provided references, consider notifying their references about the situation, as it may discourage such behavior in the future.

    We understand the importance of sharing information among landlords, and your feedback is valuable to us. Please inform us about the tenant who was a no-show, as this input will assist us in considering a policy for addressing such situations in the future. We appreciate your cooperation in making our community a more reliable and trustworthy place for both tenants and landlords.

  • Q: Can I remove one property listing and replace it with another under the same subscription fee? I have successfully found a tenant and would like to post another property.

    A:No, Unfortunately the subscription charges are calculated per listing, and we do not allow substitutions or address changes. However, if you intend to post another property, you qualify for a 50% discount on the second listing of the same kind. Please check your dashboard for further details after logging in.

  • Q:how do I cancel my listing?

    A: Cancelling your listing is a straightforward process. You have two options:

    1. Automatic Cancellation:

      • One week before your listing expires, you will receive a renewal invoice.
      • To cancel the listing, simply refrain from paying this renewal invoice. (BE SURE you did not tick the box for automatic renewals when you first listed the property) 
      • Your listing will be automatically removed when it expires. (Again, please check your dashboard to be sure you did not ask to have ongoing renewals automatically) 
    2. Manual Cancellation:

      • Alternatively, you can take a proactive approach and manually cancel the listing:
        • Log in to your account and go to the dashboard.
        • Locate the listing you want to cancel and remove it from view.
        • Within the listing details, find the 'Delete' button and click on it to confirm the cancellation.
      • Your listing will be promptly removed from the platform. 

    Please note that it's important to cancel your listing before the renewal date to avoid any unintentional renewal charges if you have requested automatic renewal when tyo first signed up the listing. . If you encounter any difficulties during this process, don't hesitate to reach out to our customer support for assistance. at info@MedsHousing.com

  • Q: Does MedsHousing collect rent and submit it to the landlord, similar to AirBNB?

    A: No. MedsHousing is solely a platform to connect landlords and tenants. We do not participate in any transactions between tenants and landlords. Our role is to facilitate the housing search process by providing a platform for users to find and list properties. Any financial transactions, including rent payments, are exclusively between the tenant and the landlord. MedsHousing does not collect rent or act as an intermediary in the payment process. Users are responsible for managing their own rental agreements and payments directly with the property owner or manager.

  • Q: My listing has been up for one month but I have not received any interest so I posted on a student website and have rented my property. I would like to cancel my listing.


    Certainly! The rental landscape for medical students and healthcare providers may differ from the traditional academic calendar. Medical training doesn't adhere to the standard September to April schedule followed by undergraduate students. Our platform primarily caters to mature postgraduate learners in various professions and current healthcare providers.

    If your property is specifically tailored for students seeking accommodations within the typical September to April academic cycle, you might find more success on other websites specializing in undergraduate student housing. These platforms are well-suited for the traditional academic calendar.

    We recognize the value of such websites and acknowledge their effectiveness in connecting with the undergraduate demographic. However, if your target audience is the mature postgraduate and healthcare provider community, our platform aligns more closely with those preferences.

    To cancel your listing, simply refrain from paying the renewal invoice sent out one week before your listing expires. (Please be sure you did not tick the box for automatic renewal. Remove this from the dashboard prior to the end of your listing period if you had selected this option when creating your listing. ) This will ensure a seamless process as you've found a tenant through alternative means. If you have any further questions or require assistance, feel free to reach out to our support team. info@MedsHousing.com

  • Q: How do I change my pictures for an existing posting?

    A: To update the photos for your existing listing, please follow these steps carefully:

    1. Access Your Dashboard: Begin by navigating to your main dashboard. Once there, locate and select the listing number (Listing #) you want to edit. You can find this option in the dropdown menu at the top of the page.

    2. Add New Pictures: After selecting your listing, click on the “Add Pictures to my Listing” button. This option is designed to help you update your listing's visual appeal with new photos.

    3. Upload Pictures: To add new images, look for the Browse button situated at the bottom of the page. Click on it and select “Upload one or more file(s) from your computer”. You have the flexibility to either drag and drop the files directly into the designated area or manually browse through your computer to select the photos you wish to upload.

    4. Review and Title Your Images: Once your photos are uploaded, take a moment to review each image. It's important to assign a title to each photo to accurately describe it (for example, 'Bathroom', 'Balcony', etc.). This step helps potential viewers understand what they are looking at.

    5. Managing Photo Limitations: If you've reached the maximum number of photos allowed in your listing, you'll need to remove an existing photo before adding a new one. To delete a photo, click on the trash can icon associated with the image you wish to remove. Be cautious, as clicking the icon will permanently delete the photo without additional confirmation prompts. Ensure it's the correct image you intend to delete.

    6. Finalize Your Upload: After managing your photos, you can proceed to upload new images by repeating the steps above. This ensures your listing is up-to-date with the latest visuals.

    Remember, updating your listing with clear and accurate photos can significantly enhance its appeal to potential viewers or buyers. Ensure you follow these steps to keep your listing's visuals fresh and engaging.


  • Q: As a new landlord, can MedsHousing provide me with template rental agreement forms or contracts?

    A: While MedsHousing.com focuses on connecting landlords and healthcare professionals seeking housing, we do not directly supply template rental agreements or contracts for landlords.

    For comprehensive support and resources tailored to your role as a landlord, including official rental agreement templates, we advise consulting with your local Landlord and Tenant Board or equivalent authority.

    These organizations are well-equipped to offer expert advice, up-to-date forms, and guidelines that adhere to your region's housing laws, ensuring you're fully prepared for a successful rental experience.

  • Q: Can I sync my MedsHousing calendar to AirBnB?

    A: Yes, you have the option to connect your Airbnb calendar with the MedsHousing calendar.

    To sync your MedsHousing calendar with Airbnb, you'll require their authorization.

    This integration allows for seamless management of your rental availability across both platforms, ensuring your listing dates are always up-to-date and avoiding double bookings.

  • Q: I'm interested in using your platform to list my properties on your site and would like to know if I need to pay per listing?

    A: For property owners looking to list multiple properties on our platform, we offer a special discount to make this process more affordable.

    After your first listing, you'll receive a 50% discount on each additional listing, provided they fall within the same subscription category. T

    his means that if your first property is listed under any of our subscription plans, such as MedsBasic Monthly, MedsBasic Yearly, or MedsGold, any subsequent properties you list under the same plan will be eligible for this discount.

    This offer is designed to support property owners by making it easier and more cost-effective to manage multiple listings.

  • Q: I haven't received any inquiries about my listing. What should I do?


    Here are some additional suggestions to boost inquiries for your listing:

    1. Optimize Your Listing: Make sure your listing is well-written, engaging, and highlights the key features of your property. Use high-quality photos to showcase the space attractively.

    2. Update Information: Ensure that all details about your property, such as amenities, location, and nearby attractions, are accurate and up-to-date. This helps potential tenants make informed decisions.

    3. Competitive Pricing: This is KEY> Research similar listings in your area and adjust your pricing accordingly. If your property is priced too high, it may deter potential tenants. Conversely, if it's priced too low, people might question the quality. *Too high rents are the most common reason landlords do not receive any requests. If you have many views and no one has reached out, this might the first thing to look at. 

    4. Promote on Multiple Social Media Platforms: Expand your reach by sharing your MedsHousing.com listing of your property on various social media platforms. MedsHousing shares on multiple platforms and proivate groups. Adding your own listing to private social media increases your reach.

    5. Responsive Communication: Be prompt and professional in responding to inquiries. A quick response time can make a significant difference in capturing potential tenants' interest. They likely have reached out to multiple listings. Be the first to respond.! 

    6. Special Offers or Discounts for Medical Professionals: Consider offering special 'Medical Professional deals 'or discounts for an initial period to attract attention. This could be a limited-time or for the duration of the lease. Remember, often these professionals may be paying rent at their home school in addition to the short term elective rotations away. 

    7. Highlight Unique Features: If your property has unique or standout features, make sure to emphasize them in your listing. This can make your property more appealing compared to others. 

    8. Gather and Showcase Positive Reviews: If you have received positive feedback from previous tenants, include one line testimonials or reviews in your listing. Positive experiences can build trust with potential renters. offer 'references on requst from previous tenants' 

    9. Refresh Your Listing: Periodically update your listing to keep it current and relevant. This can help it appear in search results and catch the attention of potential tenants who may have missed it before. The platform lists when the landlord was last seen. It demonstrates attentiveness. 

    10. Consider Professional Photography: If your current photos are not generating interest, investing in professional photography can significantly improve the visual appeal of your listing. Try Matterport virtual tours. Once you have this you can send to any potential tenants. 

    By implementing these strategies, you can increase the visibility and attractiveness of your property listing, ultimately leading to more inquiries from potential tenants

  • What is my local medical school?

    A: Identifying the medical school nearest to you can sometimes be challenging, especially in rural areas or when schools have multiple campuses, are in partnership with healthcare organizations, or have locations that are not immediately obvious. To help you discover your local medical school, consider the following tips:

    1. Consult with Your Personal Physician: Your doctor may have information on medical schools in the area and can be a valuable resource.
    2. Contact Local Hospitals: Calling the medical education department at your local hospital can provide you with insights. They should be able to direct you to the nearest medical school or provide information on any associated with the hospital.
    3. Use Online Search Tools: A simple Google search for 'Medical School near me' can yield immediate results, showing you the closest medical educational institutions.
    4. Investigate Local Healthcare Facilities: If you're unsure whether medical trainees are working in your area's healthcare facilities, this could be a sign of a nearby medical school.

    Often, there may not be a specific medical school directly affiliated with a rural setting. In such cases, simply select a healthcare facility in your area, and MedsHousing will do the rest. We are here to assist in connecting you with the nearest medical educational resources, ensuring you have access to the information you need.

    If these steps do not lead you to the information you need, do not hesitate to reach out to us for assistance. Send an email to info@medshousing.com including your location and the address of your property, among other relevant details, and we will do our best to help you identify your local medical school. Our goal is to make sure you have all the information you need, regardless of how difficult it might be to find.